Downloads & printing help

Getting your files

Right after payment, your order page opens with a download button for each file. We also email you the same private links. The link in your order email works for 30 days.

Full-page products include a US Letter PDF, an A4 PDF and a "Read Me First – How to Print" guide. A5 and Half Letter inserts include an A5 PDF, a Half Letter PDF, two print-and-cut PDFs (A4 and US Letter, two pages per sheet) and the same printing guide. The product page always lists the files you get.

Where is my email?

The order email usually arrives within a few minutes. If you can't find it:

• Check your spam, junk or promotions folder.
• Search your inbox for "PetiteDiary".
• Make sure you typed your email address correctly at checkout.

Still nothing? You can always get your files from My account, or contact us.

Downloading again

Go to My account and enter the email you used at checkout. We will send you a one-time sign-in link and a 6-digit code, valid for 15 minutes. No password needed. Once signed in, you will see all your orders and files.

Each file can be downloaded up to 5 times. If you need more, just contact us.

Which size should I print?

• US Letter (8.5 × 11 in): the standard paper size in the US and Canada.
• A4 (210 × 297 mm): the standard paper size in Europe, the UK, Australia and most other countries.

Not sure? Check the paper in your printer, and pick the matching file.

Printing A5 and Half Letter inserts

• A5 (148 × 210 mm) fits A5 ring binders and A5 discbound planners. Half Letter (5.5 × 8.5 in) fits half letter binders and junior discbound planners.
• If your printer takes small paper, print the A5 or Half Letter file at 100% on paper of the same size.
• No small paper? Print the Print-and-Cut A4 or US Letter file at 100%, landscape, and cut each sheet in half on the dashed line.
• Punch the wide margin with a 6-hole A5 punch or a disc punch. The pages have no punch marks, because ring spacing differs between brands.
• The Read Me First guide included with each insert set explains double-sided printing step by step.

Printer settings

• Open the PDF in a PDF reader such as Adobe Acrobat Reader (free), rather than printing from your browser.
• Set the scale to 100% or Actual size.
• Make sure the paper size in your print settings matches the file (Letter, A4, A5 or Half Letter).
• If edges get cut off, try Fit or Shrink oversized pages. Our wide margins leave room for this.
• Print one test page before printing the whole planner.
• For double-sided printing, choose "flip on long edge" in most cases.

Paper suggestions

Regular printer paper works well. For a nicer feel and less ink showing through, try a slightly heavier paper, around 24–32 lb (90–120 gsm). For covers or dashboards, a light cardstock is a nice choice.

Printing at a print shop

Most local print and copy shops can print PDF files. Bring the file on a USB stick or upload it to their website. Ask them to print at 100% (actual size) on the matching paper size. They can also bind, punch or spiral your planner.

Using planners on a tablet

You can import the PDF into note-taking apps such as GoodNotes, Notability, Noteshelf or Samsung Notes, and write on the pages with a stylus. Please note that our files are made for printing, so they do not include clickable links or tabs.

Opening files on your phone

On iPhone, tap the download and save it to the Files app. On Android, the file goes to your Downloads folder. For printing and tablets, we suggest downloading on a computer or tablet for the best experience.

Troubleshooting

• The file won't open: make sure the download finished, then open it with a PDF reader. Phones and some browsers have trouble with large files.
• Download limit reached: contact us with your order number and we will reset it.
• Order link expired: sign in to My account to download again.
• Something looks wrong in a file: email us with a screenshot. See our refunds policy for how we fix faulty files.